By Patrick Galvin, Author of The Connector's Way: A Story About Building Business One Relationship at a Time (get it here)
One of my favorite quotes is from Roger Staubach, Hall of Fame football player and former quarterback for the Dallas Cowboys. He said, “There are no traffic jams along the extra mile.”
I like that it creates a vivid picture in my mind. I envision driving on a crowded freeway and suddenly turning onto a wide-open road. The handful of other drivers on the road are courteous. They use their turn signals. The rest stops are clean. There’s an awesome little diner that has the best chocolate milkshakes and the friendliest servers.
There isn’t anything along this stretch of road you wouldn’t want from a well-traveled highway anywhere in the country. The difference is in the details. Along the extra mile, SOMEONE is paying attention. SOMEONE cares.
It’s the same in the business world. Going the extra mile doesn’t require any special skills, yet I’m always amazed that so few people do it consistently. On the bright side, it creates opportunities for anyone committed to building better relationships to stand out and shine!
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